Service Availability Target
Tranvox targets 99.9% monthly uptime for core production translation services, excluding planned maintenance windows announced in advance.
Preparing your workspace
Preparing your workspace
Preparing your workspace
Enterprise
This SLA outlines service reliability targets, support response goals, and remedies for qualifying enterprise customers.
Tranvox targets 99.9% monthly uptime for core production translation services, excluding planned maintenance windows announced in advance.
Priority classification is based on business impact and service degradation severity.
If monthly uptime falls below the SLA commitment, eligible customers may request service credits according to contracted terms.
SLA commitments do not apply to force majeure events, customer-side network failures, or usage outside documented best practices.